Refund Policy

At Getdarkdesire, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we’re here to assist you.

Please read our return policy carefully.

1. Return Eligibility

You may request a return within 7 days of receiving your order, subject to the following conditions:

• The item must be unused, unworn, and in original condition
• All tags, packaging, and accessories must be intact

Important:
Due to hygiene reasons, the following items are non-returnable and non-exchangeable:

• Panties
• Lingerie
• Intimate apparel

2. How to Initiate a Return

To initiate a return, follow these steps:

Step 1: Contact Us
Email us at support@getdarkdesire.com (update if needed) with:

• Your order number
• Item(s) you want to return
• Reason for return

Step 2: Return Authorization
Our team will review your request and provide a Return Authorization (RA) number along with return instructions.

Step 3: Pack the Item

• Securely pack the item
• Include a note with your order number and reason
• Clearly mention the RA number on the package

3. Return Shipping

• Return shipping costs are borne by the customer, unless the item is defective or incorrect
• We recommend using a trackable courier service
• Return address will be shared in the RA email

4. Refund Process

Once we receive and inspect the returned item:

• Refund Method: Original payment method
• Processing Time: Up to 10 business days after approval

5. Damaged or Defective Items

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery
• We will arrange a replacement or full refund at no extra cost

6. Final Sale Items

All panties, lingerie, and intimate wear are final sale and cannot be returned or exchanged due to hygiene standards.

7. Contact Us

For any queries or support:

📧 Email: support@getdarkdesire.com (update if different)

We’re committed to making your shopping experience smooth and worry-free.
Thank you for choosing Getdarkdesire 💖